Help improve the NHS 111 service

Published: 07 July 2025

NHS Kent & Medway and NHS Sussex are working together to improve the NHS 111 service.

NHS 111 is a free, 24/7 service that provides advice and support for non-emergency health concerns. It helps people get the right care, in the right place, at the right time whether accessed online or by phone.

To ensure the service is working well for everyone, NHS Kent & Medway are inviting people to share their experiences through a short survey. This feedback will help:

• Understand what works well within NHS 111
• Identify barriers or challenges people face
• Find ways to improve the service

The survey takes just 5–10 minutes and is completely confidential. It will remain open until Monday 4th August.

Survey link: https://www.haveyoursayinkentandmedway.co.uk/nhs-111